Provided change management
and training support and facilitation for several major technology
innovations. This work helped assure our clients a successful technology
roll-out and the achievement of the economic outcomes projected
for the new processes
Assisted in the design
and creation of award-winning websites and e-commerce strategies
and programs
Dramatically improved
project management processes for multiple companies. Trained key
staff and developed project monitoring programs for all staff
Facilitated and provided
expertise for the design of a professional services model for selected
staff groups in a company. Supported implementation with training,
change management processes, and project management. Resulted in
a far more effective and cost efficient organization as well as
increased staff satisfaction levels
Facilitated creation
and development of high-performance teams for multiple companies
Supported transformation
of internal service structures and other core processes -- reduced
costs by 30% while improving customer satisfaction
Assisted the
creation of a new, Internet-based distribution management and
marketing system including project management, contributions to
product design and support for capital raising activities
Designed and
led technology implementation projects for a variety of major
companies – projects which led to significant improvements
in customer service and substantial decreases in operating costs
Led the development
of award-winning evaluation, coaching and staff planning models
