You can realize significant benefits

PointStar will work with a collection of companies that are not direct competitors. Each company may have customer management program elements that are distinct, even superior, but we do not expect that any company will be the top-performer in every possible area of performance related to customer management. By collecting information from this carefully selected group of companies, PointStar can enable each participating company to transform its performance by:

 

Providing information that compares the participant company’s current programs and performance with aggregated quartile results and major program attributes of other participant companies doing business with the same retail chains.
Identifying best practices that differentiate the best performers and providing a gap analysis that shows a company’s areas of greatest opportunity for improvement.
Highlighting chain differences as well as the strategies and tactics that appear to work best in dealing with each of the major chains.
Identifying opportunities for collective action, if any, that could further improve outcomes for every company participating in the project.
Highlighting key areas of packaging that may reduce returns and other related charges.
Evaluating the effectiveness of on-site inspection and choice of “Vendor Option” costs relative to the rates and costs of returns.
Review whether participants’ key employees are familiar with the Joint Industry Report and whether or not knowledge of this document is helpful in the reclamation process.