Pool Knowledge to Identify Best Practices

PointStar has learned through a variety of experiences that there is always a wide variation of performance in any area of business operations. Some companies develop programs that are far superior to those of others dealing in the same arena. Other companies fall far short of even average performance. Among competitors, these variations in performance may be a key differentiator or driver of competitive results. Companies selling to large retail chains can take advantage of these differences precisely because they have differing ways of approaching customer management and because they are not direct competitors.




 

Pooling information and knowledge through PointStar will allow every participant to improve its procedures and outcomes without jeopardizing its competitive position or revealing any specific strengths or weaknesses to competitors or customers. With Retailers and third party reclamation companies constantly working to maximize their revenues, it is essential to use any information available to minimize their impact and give you the edge over your competitors. Though assertiveness may be an element of some of the best practices identified, PointStar expects that most companies with superior deduction management performance typically utilize simple procedural and product handling techniques that reduce their costs and exposure.