Excellence
in Managing Human Resources
Developing and delivering best practice performance, superior
strategies and creative new technology is not possible without
superior people. The best performing companies, though there are
great differences in their cultures and methods, seem to do a
better job of managing their human inventory. They are better
at selecting people, perhaps because they are clearer about the
outcomes they need and the skills and attitudes that are necessary
to achieve them. They evaluate performance effectively, reward
high performers, identify problem areas and act decisively where
they observe poor performance. In various ways, they also make
sure that really strong performance is recognized and rewarded.
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